Ultimate Treat Shipping and Delivery Policy
Effective Date: 21st August 2024
Last Updated: 1st January 2025
At Ultimate Treat, we strive to ensure that your orders are processed and delivered promptly and securely. This policy outlines our shipping and delivery terms to provide clarity and transparency.
1. Delivery Times
1.1 Within Australia
- Standard Shipping: Estimated delivery within 6–10 business days from dispatch.
1.2 International Orders
- Estimated delivery time varies by destination, typically between 7–21 business days.
- Please note that customs processing and local postal services may affect international shipping times.
2. Shipping Costs
2.1 Domestic Shipping (Australia)
- Shipping rates are calculated based on the total weight of your order and delivery location.
- Free shipping is available for all orders.
2.2 International Shipping
- Shipping rates vary by destination and package weight. These costs will be calculated and displayed at checkout.
- Ultimate Treat is not responsible for customs duties, taxes, or fees imposed by the destination country.
3. Tracking Availability
- All orders include tracking, and you will receive a tracking number via email once your order has been dispatched.
- Use the provided tracking link to monitor the progress of your shipment.
4. Handling Time
- Orders are typically processed and dispatched within 1–2 business days of receiving payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Delivery Issues
5.1 Delayed or Lost Shipments
- If your order does not arrive within the expected timeframe, please get in touch with us at [email protected] or call +61 403 977 782.
- We will work with the shipping carrier to resolve the issue promptly.
5.2 Incorrect Address
- Please ensure that your shipping address is accurate at the time of checkout. Ultimate Treat is not responsible for delays or losses due to incorrect or incomplete addresses.
6. Local Pickup (If Applicable)
- Customers in the Alfredton, Victoria area may opt for local pickup at our address: 23 Windsor Avenue, Alfredton, Victoria, 3350.
- Please get in touch with us at [email protected] to arrange a convenient pickup time.
7. Changes or Cancellations
- Once an order has been dispatched, it cannot be cancelled or modified. For any changes before dispatch, contact us immediately at [email protected].
8. Contact Information
For any questions or concerns regarding shipping and delivery, please reach out to us:
- Email: [email protected]
- Phone: +61 403 977 782
- Address: 23 Windsor Avenue, Alfredton, Victoria, 3350