Ultimate Treat Returns, Refunds, and Exchange Policy
Effective Date:21st August 2024
Last Updated: 1st January 2025
At Ultimate Treat, we aim to provide quality products and exceptional customer service. This Returns, Refunds, and Exchange Policy complies with the Australian Consumer Law (ACL) to protect your rights.
1. Refund or Exchange Conditions
1.1 Faulty or Damaged Products
- If a product is faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement.
- You must notify us of the issue within 30 days of receiving the product by emailing [email protected].
1.2 Incorrect Items
- If you receive an incorrect item, please contact us within 14 days of delivery. We will arrange for the correct item to be sent at no additional cost.
1.3 Change of Mind
- We do not offer refunds for change-of-mind purchases. However, exchanges may be considered at our discretion, provided the item is unused, in its original condition, and returned within 14 days. Shipping costs for returns due to change of mind are the customer’s responsibility.
2. Exclusions
The following items are non-refundable and non-exchangeable unless faulty or not as described:
- Perishable goods (e.g., coffee blends).
- Personalised or customised items.
- Items damaged due to misuse or improper storage.
3. Process for Returns and Refunds
3.1 Initiating a Return
- Contact us at [email protected] with the following details:
- Order number.
- A detailed description of the issue.
- Photos of the product if it is faulty or damaged.
3.2 Approval and Return Instructions
- Once your return request is approved, we will provide instructions for returning the item.
- Returns must be sent to:
Ultimate Treat Returns
23 Windsor Avenue, Alfredton, Victoria, 3350, Australia
3.3 Refund Processing
- Refunds will be processed to your original payment method within 7–10 business days of receiving the returned item.
- Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or faulty items).
3.4 Exchanges
- If an exchange is approved, the replacement item will be shipped within 3–5 business days of receiving the returned product.
4. Your Rights Under Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law (ACL), which guarantees remedies for faulty or defective goods.
5. Contact Information
For questions or assistance with returns, refunds, or exchanges, please contact us:
- Email: [email protected]
- Phone: +61 403 977 782
- Address: 23 Windsor Avenue, Alfredton, Victoria, 3350