Payment Terms

Ultimate Treat Payment Terms

Effective Date: 21st August 2024
Last Updated: 1st January 2025

At Ultimate Treat, we prioritise providing a seamless and secure shopping experience. This Payment Terms document outlines our accepted payment methods, security practices, and processes for handling disputes or failed transactions.

1. Accepted Payment Methods

1.1 Credit and Debit Cards

  • We accept major credit and debit cards, including Visa, MasterCard, and American Express.

1.2 Digital Payment Platforms

  • Payments can be made using PayPal for secure and convenient transactions.

1.3 Buy Now, Pay Later Services

  • We offer flexible payment options through Afterpay and Klarna, subject to their terms and conditions.

1.4 Bank Transfers (Optional)

  • Bank transfers may be available for larger orders or specific arrangements. Contact us at [email protected] for more information.

2. Secure Payment Processing

2.1 Encryption and Security Protocols

  • All payment transactions are processed through secure and encrypted gateways to protect your financial information.
  • We do not store sensitive payment data, such as credit card numbers, on our servers.

2.2 Compliance with Industry Standards

  • Ultimate Treat adheres to Payment Card Industry Data Security Standards (PCI DSS) to safely handle payment data.

3. Payment Disputes and Failed Transactions

3.1 Failed Transactions

  • If your payment fails, please verify your card details and available funds or contact your financial institution.
  • Orders with unpaid balances will not be processed until payment is successfully completed.

3.2 Payment Disputes

  • If you believe there has been an error or unauthorised charge, contact us immediately at [email protected] or +61 403 977 782.
  • We will investigate the issue and work with you to resolve it promptly.

3.3 Refunds for Payment Errors

  • If a payment error results in an overcharge, we will refund the excess amount to your original payment method within 7–10 business days.

4. Currency and Tax Information

4.1 Currency

  • All transactions are processed in Australian Dollars (AUD). Currency conversion fees may apply to international customers.

4.2 Taxes

  • Prices include Goods and Services Tax (GST) where applicable.

5. Fraud Prevention and Monitoring

  • We use fraud detection systems to monitor suspicious activity and protect against unauthorised transactions.
  • Suspicious orders may be flagged for review, and we may request additional verification to process your payment.

6. Updates to Payment Terms

Ultimate Treat reserves the right to update these Payment Terms at any time. Changes will take effect upon posting on this website. Continued use of the website constitutes your acceptance of the revised terms.

7. Contact Information

For questions or assistance regarding payment terms, please contact us:

  • Email: [email protected]
  • Phone: +61 403 977 782
  • Address: 23 Windsor Avenue, Alfredton, Victoria, 3350
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