Ultimate Treat International Shipping and Customs Policy
Effective Date: 21st August 2024
Last Updated: 1st January 2025
At Ultimate Treat, we are delighted to offer international shipping to bring our products to customers worldwide. This policy outlines the terms and conditions for international orders to ensure transparency and compliance with global trade regulations.
1. Customs Duties, Taxes, and Fees
1.1 Customer Responsibility
- Customs duties, taxes, or fees imposed by the destination country are the customer’s responsibility.
- Ultimate Treat is not liable for additional charges incurred upon the shipment’s arrival at customs.
1.2 Customs Clearance
- The recipient is responsible for ensuring the timely clearance of goods from customs. Delays caused by customs are beyond our control.
- If customs fees are not paid and the package is returned, the cost of return shipping and any associated fees will be deducted from your refund.
2. Restricted Delivery Regions
2.1 Non-Deliverable Destinations
- We do not ship to countries or regions with trade embargoes or restrictions, including restricted areas, e.g., North Korea, Syria, Ukraine and other countries where the Ultimate Treat shopping cart is set not to be allowed.
- Orders placed for restricted regions will be cancelled and refunded.
2.2 Local Import Restrictions
- The customer is responsible for checking local import regulations to ensure the ordered products can be legally imported into their country.
3. Adherence to International Trade Laws
3.1 Compliance
- Ultimate Treat complies with all Australian export laws and regulations.
- We do not ship prohibited items or products that violate international trade laws.
3.2 False Declarations
- We will not falsify customs documentation or declare items as “gifts” to reduce or avoid customs duties or taxes.
4. Shipping Terms for International Orders
4.1 Delivery Times
- International shipping times vary by destination, typically 7–21 business days.
- Delays caused by customs processing or local postal services are beyond our control.
4.2 Tracking
- Most international shipments include tracking. The tracking number will be provided via email upon dispatch.
4.3 Shipping Costs
- Shipping costs are calculated based on package weight, dimensions, and destination. These costs will be displayed at checkout.
5. Returns for International Orders
5.1 Return Shipping Costs
- Customers are responsible for the return shipping costs unless the item is faulty or incorrectly sent.
- For more details on our returns process, please refer to our Returns, Refunds, and Exchange Policy.
6. Contact Information
If you have questions or concerns regarding international shipping or customs, please contact us:
- Email: [email protected]
- Phone: +61 403 977 782
- Address: 23 Windsor Avenue, Alfredton, Victoria, 3350