Privacy Policy

Ultimate Treat Privacy Policy

Effective Date: 21st August 2024
Last Updated: 1st January 2025

Ultimate Treat is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Act 1988 and the General Data Protection Regulation (GDPR) for international customers.

1. Information We Collect

1.1 Personal Information
When you interact with our website or services, we collect personal information directly from you. This includes:

  • Your name, email address, phone number, and postal address.
  • Payment details (processed securely).
  • Account details, including login credentials.

1.2 Non-Personal Information
We may also collect non-personal data automatically through cookies and similar technologies, such as:

  • IP address, browser type, and device information.
  • Website usage statistics and preferences.

1.3 Cookies
Cookies are small files stored on your device that help us improve your browsing experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Fulfillment

  • Processing and delivering your orders.
  • Communicating order updates and confirmations.

2.2 Marketing

  • Sending promotional emails, newsletters, or offers (with your consent).
  • Displaying personalised advertisements based on your preferences.

2.3 Analytics

  • Monitoring and improving website functionality and user experience.
  • Analysing website traffic and usage patterns.

2.4 Legal Compliance

  • Complying with legal obligations and resolving disputes.

3. Sharing Your Information

3.1 Third-Party Service Providers
We may share your information with trusted third-party providers for:

  • Payment processing (e.g., PayPal, Stripe).
  • Shipping and delivery services.
  • Marketing and analytics tools (e.g., Google Analytics).

3.2 Legal Obligations
We may disclose your information if required by law or to protect our rights and property.

4. Your Rights

4.1 Access and Correction

  • You can access your personal information and request corrections if it is inaccurate or incomplete.

4.2 Data Portability and Deletion

  • You may request a copy of your data in a portable format or ask us to delete your personal information, subject to legal and contractual obligations.

4.3 Opt-Out Options

  • You can unsubscribe from marketing communications anytime by following the “unsubscribe” link in our emails or contacting us directly.

4.4 GDPR Rights (for EU Customers)

  • Right to be informed about how your data is used.
  • Right to object to certain processing activities, such as direct marketing.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our security measures include:

  • Secure encryption for online transactions.
  • Regularly updated security protocols and firewalls.

6. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. International Data Transfers

For customers outside Australia, your data may be transferred and processed in Australia or other countries. We ensure that adequate safeguards are in place to protect your information.

8. Updates to This Privacy Policy

Ultimate Treat reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: [email protected]
  • Phone: +61 403 977 782
  • Address: 23 Windsor Avenue, Alfredton, Victoria, Australia 3350
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